After-Sales Support for Safescan Laser Safety Sensor for Automatic Swing Doors
When choosing a laser safety sensor for automatic swing doors, performance is only one part of the equation. After-sales service, warranty terms, and technical support are equally important—especially for long-term commercial and industrial use.
At Qinuo Electronics Co., Ltd., we stand behind our Safescan Laser Safety Sensor with reliable warranty protection and dedicated technical support to ensure smooth operation after installation.
Warranty Policy: How Long Is the Safescan Sensor Covered?
We provide a standard 2-year warranty on all Safescan Laser Safety Sensors for automatic swing doors.
What Does the Warranty Cover?
- Manufacturing defects
- Sensor malfunction under normal usage
- Faulty components (optical modules, PCB, etc.)
- Firmware-related operational failures
Our warranty policy applies to units used under recommended installation and environmental conditions, as stated in our product documentation.
Optional Extended Warranty
For distributors or integrators requiring long-term service agreements, we offer custom extended warranties (up to 5 years) based on contract terms and order volume.
Technical Support: What Kind of Assistance Is Offered?
We provide comprehensive technical support services throughout the lifecycle of the sensor, including:
| Support Area | Description |
|---|---|
| Installation Assistance | Wiring diagrams, setup tutorials, remote guidance |
| Configuration Help | Help with adjusting detection zones, sensitivity, door logic |
| Diagnostic Support | Remote troubleshooting and error code analysis |
| Firmware Updates | Upgrade packages and instructions provided via request |
| Integration Help | Assistance with common brands like Dorma, GEZE, Boon Edam, etc. |
Replacement Parts & Components: What Is Available?
We understand that over time, components may wear out or become damaged. That’s why we maintain a full inventory of replacement parts, including:
- Laser emitter modules
- Protective covers/lenses
- Mounting brackets and gaskets
- Sensor harnesses and cables
- Control PCB (upon request)
Most spare parts can be shipped within 3–5 business days. We also provide repair kits and refurbishment services for high-volume customers or system integrators.
Why Choose Our After-Sales Service?
2-Year Product Warranty
Dedicated Engineer Support
Fast Global Shipping of Spare Parts
OEM Customization Available
Long-Term Cooperation Programs for Distributors
With over 15 years of experience as an OEM sensor manufacturer, we are committed to ensuring that every Safescan Laser Sensor operates reliably in the field—whether it’s installed in airports, hospitals, or office buildings.
Looking for technical documents, datasheets, or user manuals? Visit the Safescan Laser Safety Sensor Product Page for full documentation.
Contact Us for Service or Support
Have a question about your sensor or need a spare part shipped?
Contact our technical support team today for quick and professional assistance.
